Privacy Policy

Information We Collect

When you submit an expedition booking request through our website, we collect your name, email address, selected expedition type, and any additional notes you provide. This information is necessary to process your reservation and communicate logistics.

We also collect basic technical information through standard web server logs, including IP addresses, browser type, and pages visited. This data helps us maintain site functionality and identify technical issues.

How We Use Your Information

Personal information submitted through booking forms is used exclusively for:

• Processing your expedition reservation
• Communicating expedition details, schedules, and logistics
• Providing customer support related to your booking
• Sending essential updates about safety conditions or route changes

We do not use your information for marketing purposes without explicit consent. We do not sell, rent, or share your personal data with third parties except as required by law.

Data Storage and Security

Your personal information is stored securely on servers located in Canada. We implement industry-standard security measures to protect against unauthorized access, alteration, or disclosure.

Booking data is retained for seven years to comply with Canadian business record requirements. After this period, information is securely deleted unless you request earlier removal.

Cookies and Tracking

Our website uses minimal cookies to store your cookie consent preference. We do not use advertising cookies or third-party tracking scripts.

You can manage cookie preferences through your browser settings. Blocking cookies may affect certain site functionality. For detailed information, see our Cookies Policy.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for data processing where applicable
• File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected] with your request. We will respond within 30 days.

Third-Party Services

Our website uses Unsplash CDN for image delivery. When you load images, your IP address may be visible to Unsplash servers. We do not control Unsplash's data practices. Review their privacy policy for details.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be indicated by updating the "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Information

For privacy-related questions or requests, contact us at:
Email: [email protected]
Address: 427 Mountain View Boulevard, Canmore, Alberta T1W 2R8, Canada